Roundtable Recording

Hear from Stefani Okamoto, Director of Manager Excellence at ServiceNow and the former Director of Global L&D at Microsoft. Over the past decade, Stefani was tasked with scaling manager excellence at Microsoft, including supporting the famous transition from “know it all” to “learn it all”.

She introduced the groundbreaking "Model, Coach, Care" mantra for managers, ensuring that every employee consistently experienced supportive and empowering leadership.

Her biggest challenge was scaling this across tens of thousands of managers - and you’ll learn what she wished she knew. Now at ServiceNow, she continues her mission, leveraging her vast experience to sculpt a new generation of leadership.