Last updated: November 14, 2022
We understand the importance of protecting personal information. For this reason, we strive to have business procedures and safeguards in place to protect personal information under our control.
This Policy also governs personal information collected about Users (“you” or “your“) during the use of the Valence website(s), Valence Tools Platform, and/or other related applications or services (collectively the “Service“). This Policy explains how we use and disclose personal information collected from people who use the Service.
By accessing or using the Service, by completing the registration form, by clicking or tapping on a button indicating your acceptance of this Policy, and/or by executing a document that references this Policy, you are providing your consent for the collection and use of your personal information as laid out in this Policy. You have the right to withdraw your consent at any time by contacting email@example.com
We collect information relating to you and your use of the Service from a variety of sources. Some of this information is collected directly from you and some of this information is collected from your interaction with the Service, or from third-parties.
Information you provide:
Valence may also use information provided by Users to create de-identified data aggregated for benchmarking or to improve our Service.
Unless required or authorized by law, Valence will not use User’s personal information for any other or new purpose without obtaining prior consent.
Your information will never be sold. Ever.
To provide you with our Service, we work with third-party providers to help improve the Service. There will be instances where we process your information using these third-party services and tools in order for us to offer our Service to you. We will only provide these third-parties the minimal amount of information required to operate our business and provide our Service to you, and only in the ways that are described in this Policy. Examples of our service providers include: hosting services; project management software; email service providers; system monitoring services; customer support services; and website analytics. These companies are only authorized to use your personal information as necessary for us to provide our Service to you.
In most cases, the information that we disclose to our staff or service providers will be directly necessary to provide our Service to you. However, there may be occasions where we need to disclose your personal information to other third-parties or for other purposes, including to:
We may share aggregated de-identified data for any purpose. For example, we may share aggregated de-identified data with customers, prospects, partners for business or research purposes, such as our survey benchmarks.
No method of electronic transmission or storage is 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit or store in the Service. But the security of your information is of paramount important to us. Valence uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information, once we receive it. We continuously and regularly back up your data to help prevent data loss and aid in data recovery. We strive to protect your data by encrypting it in transmission using industry standard protocols, and implementing access restrictions on our services to secure our network and servers. We protect your password by one-way encrypting it with salt so even we don’t know it.
In the event that personally identifiable information is compromised as a result of a breach of security, Valence will promptly notify those persons whose personally identifiable information has been compromised or as otherwise required by applicable law.
We will retain your personal information for as long as is necessary to provide the Service to you, or to comply with our legal obligations, resolve disputes, and enforce our legal rights.
If you would like to access or rectify your information and/or request deletion of information we collect about you, or restrict or object to the processing of your information, please contact us using the contact information below:
733 3rd Ave ℅ Eisner Amper
New York NY 10017
Where you have provided consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing your consent. You may of course decline to submit personal information through the Service, in which case Valence may not be able to provide certain services to you.
If you are dissatisfied with the way we process your information, you may lodge a complaint with the data protection authority (“DPA”) in your jurisdiction, and you have the possibility, under certain conditions, to invoke binding arbitration.
If you are a resident or are otherwise located in the territory of Europe, this section provides additional details about the personal data we collect about you, and your rights granted by the EU General Data Protection Regulation (“GDPR”).
Subject to certain limitations, the GDPR provides you the following privacy rights:
Transparency and the right to information. Through this policy we explain how we use and share your personal information. However, if you have questions or concerns you can contact us any time at firstname.lastname@example.org.
Right of access, objection, restriction of processing, erasure, and portability. You can make a request to access, object, restrict, erase, or transfer any of your personal data here. You also have the right to withdraw your consent at any time when we process your personal data based on your consent.
Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by contacting us at email@example.com.
Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to the GDPR, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
Contact details for the EU data protection authorities can be found at https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html
Our legal basis for collecting and using the personal data described in this policy will depend on the type of information and the context in which we collect it.However, we will normally collect personal data from you only in the following circumstances:
- Where we have your express consent to do so
- Where we need the personal data to perform a contract with you
- Where the processing is in our legitimate interests and is not overridden by your data protection interests or fundamental rights and freedoms
In some cases, we may also have a legal obligation to collect personal data from you to protect your vital interests or those of another person (for example, to prevent, investigate or identify possible wrongdoing in connection with the Site or to comply with legal obligations).
If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will identify such basis for processing at the relevant time and let you know if the provision of your personal information is mandatory or not (as well as the possible consequences associated with not providing such information).
If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will typically be to operate our Site, communicate with you in relation to your account or the Site, to solicit information from you, including through surveys, to share aggregated information with providers of listed products or services and other licensees of our research and report offerings, to measure interest in and improve our offerings and Site, to engage in marketing activities, and to otherwise customize your experience with Valence.If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at firstname.lastname@example.org
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, including without limitation the United States of America, Canada, Ireland, and the United Kingdom, which may have different data protection rules than those of your country of residence or the country in which you were located when you initially provided the information in question.
We are committed to ensuring that all transfers of your personal information are and will be in compliance with the required international data transfer standards. Information we collect is transferred and stored in our servers in the United States. Valence engineers may access this data for support, product development, and quality assurance. Whenever we transfer your information, we take steps to protect it.
Protecting the privacy of young children is especially important. Our Service is not directed to persons under the age of 16. Valence does not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to register with the Service. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 16, please contact us at email@example.com
733 3rd Ave ℅ Eisner Amper
New York NY 10017