AI Coaching for the Frontlines at The Home Depot and ABM

Most coaching programs are designed for 1% of the workforce. But 60% of Fortune 1000 employees work on the frontline — and until now, they've had no access to real-time development or decision support.

The Home Depot and ABM changed that. By deploying AI coaching at scale, they've given every employee what was once reserved for senior leaders: a personalized coach who shows up in the moment, not after the fact.

In this conversation, Tim Hourigan, former CHRO at The Home Depot, alongside Raúl Valentín, EVP and CHRO of ABM, share what it actually takes to build coaching as organizational infrastructure. You'll walk away understanding how frontline coaching drives customer outcomes, how impact gets measured at real scale, and why the economics of AI-native coaching make programs like this possible for the first time.

‍What you'll learn:
‍• Why real-time decision support matters more for frontline workers than any other population
• How The Home Depot and ABM measure coaching impact at scale
• What shifts when you architect development for universal access — not just high-potentials
• Why the cost difference between traditional programs and AI coaching changes what's possible