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RegistrationOverviewGuestsRelated Webinar

Webinar

AI Coaching for the Frontlines at The Home Depot and ABM

with

Tim Hourigan

fmr CHRO

Raúl Valentín

EVP and CHRO

Thursday, May 7, 2026

12:00 PM EST - 1:00 PM EST

Overview

Overview

Most coaching programs are designed for 1% of the workforce. But 60% of Fortune 1000 employees work on the frontline — and until now, they've had no access to real-time development or decision support.

The Home Depot and ABM changed that. By deploying AI coaching at scale, they've given every employee what was once reserved for senior leaders: a personalized coach who shows up in the moment, not after the fact.

In this conversation, Tim Hourigan, former CHRO at The Home Depot, alongside Raúl Valentín, EVP and CHRO of ABM, share what it actually takes to build coaching as organizational infrastructure. You'll walk away understanding how frontline coaching drives customer outcomes, how impact gets measured at real scale, and why the economics of AI-native coaching make programs like this possible for the first time.

‍What you'll learn:
‍• Why real-time decision support matters more for frontline workers than any other population
• How The Home Depot and ABM measure coaching impact at scale
• What shifts when you architect development for universal access — not just high-potentials
• Why the cost difference between traditional programs and AI coaching changes what's possible

Who you'll hear from

Over more than two decades at The Home Depot, Tim Hourigan led global HR strategy and operations, most recently as Executive VP of HR. He also served as President of the Southern Division. Earlier, he held senior roles at Sears and British American Tobacco and began his career at Ernst & Young. He serves on the boards of HD Supply and Love’s Travel Stops. Hourigan earned his B.A. from Bellarmine University.

Tim Hourigan

fmr CHRO

Raúl Valentín has spent more than seven years at ABM Industries, where he currently serves as Executive Vice President and Chief Human Resources Officer, overseeing global HR, communications, and corporate citizenship. Earlier, he held senior HR roles at Coty Inc., Comcast, and Covance, where he spent 12 years leading global talent acquisition, rewards, and HR operations. He serves on the board of Quanta Services.

Raúl Valentín

EVP and CHRO

Raúl Valentín has spent more than seven years at ABM Industries, where he currently serves as Executive Vice President and Chief Human Resources Officer, overseeing global HR, communications, and corporate citizenship. Earlier, he held senior HR roles at Coty Inc., Comcast, and Covance, where he spent 12 years leading global talent acquisition, rewards, and HR operations. He serves on the board of Quanta Services.

Raúl Valentín has spent more than seven years at ABM Industries, where he currently serves as Executive Vice President and Chief Human Resources Officer, overseeing global HR, communications, and corporate citizenship. Earlier, he held senior HR roles at Coty Inc., Comcast, and Covance, where he spent 12 years leading global talent acquisition, rewards, and HR operations. He serves on the board of Quanta Services.

Tim Hourigan

fmr CHRO

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Over more than two decades at The Home Depot, Tim Hourigan led global HR strategy and operations, most recently as Executive VP of HR. He also served as President of the Southern Division. Earlier, he held senior roles at Sears and British American Tobacco and began his career at Ernst & Young. He serves on the boards of HD Supply and Love’s Travel Stops. Hourigan earned his B.A. from Bellarmine University.

Raúl Valentín

EVP and CHRO

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Raúl Valentín has spent more than seven years at ABM Industries, where he currently serves as Executive Vice President and Chief Human Resources Officer, overseeing global HR, communications, and corporate citizenship. Earlier, he held senior HR roles at Coty Inc., Comcast, and Covance, where he spent 12 years leading global talent acquisition, rewards, and HR operations. He serves on the board of Quanta Services.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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